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	<title>Mal Chia - Southern Soapbox &#187; TV</title>
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	<description>Notes on Digital Strategy &#38; Social Media</description>
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		<title>Ten&#8217;s Masterchef/The Renovators debacle and why traditional media still doesn&#8217;t get it</title>
		<link>http://www.malchia.com/wp/2011/08/tens-masterchefthe-renovators-debacle-and-why-traditional-media-still-doesnt-get-it/</link>
		<comments>http://www.malchia.com/wp/2011/08/tens-masterchefthe-renovators-debacle-and-why-traditional-media-still-doesnt-get-it/#comments</comments>
		<pubDate>Thu, 18 Aug 2011 01:14:26 +0000</pubDate>
		<dc:creator>Mal</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Masterchef]]></category>
		<category><![CDATA[Ten]]></category>
		<category><![CDATA[The Renovators]]></category>
		<category><![CDATA[TV]]></category>

		<guid isPermaLink="false">http://www.malchia.com/wp/?p=858</guid>
		<description><![CDATA[During the Masterchef final the other week, Ten made the unusual step of scheduling a new DIY show (The Renovators) during the finale. Bold, maybe. Stupid, heck yeah! Here&#8217;s why: While this cynical attempt to get viewers to sample the new show could be considered a short-term success attracting 1.25 million viewers,  it certainly hasn&#8217;t [...]<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.malchia.com/wp/2011/08/tens-masterchefthe-renovators-debacle-and-why-traditional-media-still-doesnt-get-it/' addthis:title='Ten&#8217;s Masterchef/The Renovators debacle and why traditional media still doesn&#8217;t get it '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>]]></description>
			<content:encoded><![CDATA[<p>During the <em>Masterchef</em> final the other week, Ten made the unusual step of scheduling a new DIY show (<em>The Renovators</em>) during the finale.</p>
<p>Bold, maybe. Stupid, heck yeah! Here&#8217;s why:</p>
<p>While this cynical attempt to get viewers to sample the new show could be considered a short-term success <a href="http://mumbrella.com.au/to-renovate-or-not-to-renovate-there-is-no-question-54355">attracting 1.25 million viewers</a>,  it certainly hasn&#8217;t translated into <a href="http://mumbrella.com.au/plan-c-fails-for-the-renovators-54341">much else</a> while potentially also dealing damage to the <em>Masterchef</em> brand and Ten&#8217;s already flagging reputation.</p>
<p>The role of programming whether it&#8217;s on television or radio is still very much about funneling viewers from one day part to the next, but what Ten&#8217;s and other programming departments haven&#8217;t quite grasped is that the audience is not as captive as they once were. Not only are viewers now spoilt for choice with the rise of award-winning niche content on specialist networks (think <em>Mad Men</em>, <em>Game of Thrones</em>, <em>Breaking Bad</em>) but the proliferation of PVRs, smartphones, tablets and the ubiquity of high-speed Internet not to mention the grand daddy of them all &#8211; the remote control &#8211; means that viewers have the freedom to consume media when and where they want. The idea that you would force your content upon them precisely when all they want is to find out who won is ludicrous!</p>
<p>Despite what some so-called experts say, the television audience isn&#8217;t shrinking in favour of other technologies &#8211; it&#8217;s actually growing. We are consuming more television content than ever before, except we are doing so across multiple media channels and augmenting the experience with social media.</p>
<p>The disrespect shown by Ten towards the <em>Masterchef</em> audience resulted in a huge social media backlash that spilled over into <a href="http://www.news.com.au/entertainment/television/kate-bracks-of-orange-in-nsw-wins-masterchef-in-2011/story-e6frfmyi-1226110527422">the mainstream</a> arguably causing even more harm to <em>The Renovators</em> who&#8217;s ratings only continued plummet in the wake of the debacle. If Ten is serious about rebuilding their share of audience and advertising, they should focus less on using tactics designed to artificially get people to watch their programs and start respecting them and focus on creating genuinely compelling content.</p>
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		<item>
		<title>We&#8217;ve Come a Long Way Baby</title>
		<link>http://www.malchia.com/wp/2011/02/weve-come-a-long-way-baby/</link>
		<comments>http://www.malchia.com/wp/2011/02/weve-come-a-long-way-baby/#comments</comments>
		<pubDate>Mon, 21 Feb 2011 21:54:32 +0000</pubDate>
		<dc:creator>Mal</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[media consumption]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[online video]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[trends]]></category>
		<category><![CDATA[TV]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.malchia.com/wp/?p=739</guid>
		<description><![CDATA[This tweet from YouTube caught my attention last week. Increasingly better, faster processors and connectivity are the hallmarks of the Internet age. Combined with the convergence of technology, access to knowledge and information is now truly (or at least nearly) ubiquitous. What we can do with content and how we consume it is changing every [...]<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.malchia.com/wp/2011/02/weve-come-a-long-way-baby/' addthis:title='We&#8217;ve Come a Long Way Baby '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;">This <a href="http://twitter.com/#!/youtube/status/37405783670915072">tweet</a> from YouTube caught my attention last week.</p>
<p style="text-align: left;">Increasingly better, faster processors and connectivity are the hallmarks of the Internet age. Combined with the convergence of technology, access to knowledge and information is now truly (or at least nearly) ubiquitous.</p>
<p style="text-align: center;"><a href="../wp-content/uploads/2011/02/youtube-tweet.png"></a><a href="http://www.malchia.com/wp/wp-content/uploads/2011/02/youtube-tweet.png"><img class="aligncenter size-medium wp-image-740" title="youtube-tweet" src="http://www.malchia.com/wp/wp-content/uploads/2011/02/youtube-tweet-300x123.png" alt="" width="300" height="123" /></a>
</p>
<p>What we can do with content and how we consume it is changing every day.</p>
<p>Who would have thought that online video would constitute <a href="http://www.watblog.com/2011/02/09/video-will-drive-mobile-traffic-to-26-fold-growth-in-5-years/">half</a> of all mobile data traffic, let alone that we would even want to watch it on our third screen?</p>
<p>And now, according to YouTube, not only is the rate at which video is being uploaded growing, but so too is our capacity to download and watch it faster than ever before. We can now watch video almost as soon as it is uploaded.</p>
<p>Our appetite for information has grown, but is there a point where won&#8217;t be able to consume any more, any faster? Will the day come when we say enough is enough or will our consumption keep pace with the technology?</p>
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		<title>How digital channels have changed the value of news</title>
		<link>http://www.malchia.com/wp/2010/07/how-digital-channels-have-changed-the-value-of-news/</link>
		<comments>http://www.malchia.com/wp/2010/07/how-digital-channels-have-changed-the-value-of-news/#comments</comments>
		<pubDate>Sun, 04 Jul 2010 23:00:58 +0000</pubDate>
		<dc:creator>Mal</dc:creator>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[blogs]]></category>
		<category><![CDATA[NBA]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[print]]></category>
		<category><![CDATA[publishing]]></category>
		<category><![CDATA[radio]]></category>
		<category><![CDATA[rss]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[traditional media]]></category>
		<category><![CDATA[TV]]></category>

		<guid isPermaLink="false">http://www.malchia.com/wp/?p=573</guid>
		<description><![CDATA[The different ways in which we access media has changed the relative importance that we place on different types of news. The news that we find through traditional delivery mechanisms is no longer as relevant as the news that we actively seek out or that finds us on social media. Traditional media is losing relevance [...]<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.malchia.com/wp/2010/07/how-digital-channels-have-changed-the-value-of-news/' addthis:title='How digital channels have changed the value of news '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>]]></description>
			<content:encoded><![CDATA[<p>The different ways in which we access media has changed the relative importance that we place on different types of news. The news that we find through traditional delivery mechanisms is no longer as relevant as the news that we actively seek out or that finds us on social media.</p>
<h3>Traditional media is losing relevance</h3>
<p>In the dark ages pre-internet, there was only really one way to consume news &#8211; passively. You either read it  (in hard copy), watched it or heard it, and were (generally) at the mercy of <a href="http://www.malchia.com/wp/2010/06/the-traditional-media-delusion/">your local publisher</a>.</p>
<p>I remember staying up late most nights just to catch a glimpse of the NBA highlights on Sports Tonight which &#8211; if you remember Ten&#8217;s programming in the late 90s &#8211; meant that I had a better chance of finding a <a href="http://en.wikipedia.org/wiki/Chupacabra">chupacabra</a>.</p>
<p>Thankfully, that is no longer the case and we are surrounded by more media and information than we could ever hope to consume. We can now find endless amounts of information about the things that interest us no matter how esoteric our tastes.</p>
<p>We are  no longer passive but <em>active</em> consumers of news.</p>
<h3>It matters where it&#8217;s from</h3>
<p>With so much news content already vying for our attention and our interest, what this means is that where we heard it determines if we are really paying attention to it.</p>
<p>Search, RSS and email, in particular, have flipped news on it&#8217;s head. Instead of going to a single or a few sources and hoping to find something of interest, we simply subscribe to the blogs, podcasts, etc. that interest us. That we actively and deliberately subscribe means that we assign it a higher value than something we happen to see in the paper.</p>
<p>This gets taken a little further when social media gets thrown into the mix. The ability to share and recommend means that we are now also exposed to what others in our network think is interesting. Assuming you actually like and respect that person, you are more likely to click on a link that they are sharing than if it were put to you by an anonymous corporation.</p>
<p>In summary, we are gradually paying less and less attention to news that comes to us pre-packaged. While the morning paper or the 6 o&#8217;clock news will still be part of our media consumption, it is becoming increasingly irrelevant in the face of more relevant sources such as social media and RSS feeds that directly interest us.</p>
<p><strong>Have new technologies changed the way you find out news? Do you still rely on traditional sources or is the bulk of the news you consume now found online?<br />
</strong></p>
<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.malchia.com/wp/2010/07/how-digital-channels-have-changed-the-value-of-news/' addthis:title='How digital channels have changed the value of news '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>]]></content:encoded>
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		<item>
		<title>How fun is the Web really?</title>
		<link>http://www.malchia.com/wp/2010/06/how-fun-is-the-web-really/</link>
		<comments>http://www.malchia.com/wp/2010/06/how-fun-is-the-web-really/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 22:59:41 +0000</pubDate>
		<dc:creator>Mal</dc:creator>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[attention]]></category>
		<category><![CDATA[Gen Z]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[multitasking]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[Steve Culgan]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[TV]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.malchia.com/wp/?p=557</guid>
		<description><![CDATA[To me, it&#8217;s plenty fun but at lunch with my friend Steve Culgan (@sculgan), we discussed what effects new technologies like Twitter, smartphones and the iPad have on people&#8217;s attention and our ability to just enjoy ourselves. As Steve put it, the sheer volume of information and content that we are exposed to has the [...]<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.malchia.com/wp/2010/06/how-fun-is-the-web-really/' addthis:title='How fun is the Web really? '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>]]></description>
			<content:encoded><![CDATA[<p>To me, it&#8217;s plenty fun but at lunch with my friend Steve Culgan (<a href="http://twitter.com/sculgan/">@sculgan</a>), we discussed what effects new technologies like Twitter, smartphones and the iPad have on people&#8217;s attention and our ability to just enjoy ourselves.</p>
<p>As Steve put it, the sheer volume of information and content that we are exposed to has the potential to make us more neurotic. Instead of being able to focus on just one thing (say, TV), there are now multiple channels competing for our attention. Rarely do we ever simply watch TV. For example, right now I am watching Algeria vs Slovenia on TV while writing this post on a laptop and checking Twitter on an iPhone.</p>
<p><strong>The Argument</strong></p>
<p>The argument is that we are no longer able to live in the moment. Obsessive checking of Twitter and the feeling that you might be missing out on something only contribute to this growing neurosis. The problem is further exacerbated when you take into account the amount of noise when your followers grow.</p>
<p>Our ability to enjoy ourselves diminishes as we constantly worry that there could be something else we could doing.</p>
<p>My counter, however, is that while the tools have the potential to disrupt our lives (let alone our brain patterns), human beings are incredibly adaptable.</p>
<p>Just take a look at a typical high school kid. They are growing up in a world where these technologies and multitasking are the norm. They&#8217;ve figured out how to juggle all these competing media and still have a good time.</p>
<p><strong>The Challenge</strong></p>
<p>The challenge is for my generation and older who haven&#8217;t always had this in our lives and aren&#8217;t quite as adept at the whole multitasking thing.</p>
<p>We must know our limits and how much we can handle before it&#8217;s too much. As a parent, there is an opportunity to cost to being constantly plugged in. Family-time means giving them my full attention (or at least a close approximation of it) &#8211; not being constantly distracted checking-in or posting status updates. When it&#8217;s just me, I&#8217;m <a href="http://www.malchia.com/wp/2010/02/screentime/">free to do as I please</a> whether it be playing PS3, blogging, tweeting or generally wasting time online.</p>
<p>The point is, you must accept that there are some things you&#8217;re going to miss out on. The beauty of something like Twitter and social media is that the cream will rise to the top. Following the right people or subscribing to the right feeds gives me the confidence that if it&#8217;s important enough, I&#8217;m going to hear about it.</p>
<p><strong>How do you go juggling multiple media devices? Does something have to give or can you do it all?</strong></p>
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		<title>Listen to your fans, not your critics: another lesson from Heroes</title>
		<link>http://www.malchia.com/wp/2009/09/listen-to-your-fans-not-your-critics-another-lesson-from-heroes/</link>
		<comments>http://www.malchia.com/wp/2009/09/listen-to-your-fans-not-your-critics-another-lesson-from-heroes/#comments</comments>
		<pubDate>Mon, 07 Sep 2009 12:37:05 +0000</pubDate>
		<dc:creator>Mal</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Battlestar Galactica]]></category>
		<category><![CDATA[critics]]></category>
		<category><![CDATA[Dexter]]></category>
		<category><![CDATA[Entourage]]></category>
		<category><![CDATA[fans]]></category>
		<category><![CDATA[Heroes]]></category>
		<category><![CDATA[Supernatural]]></category>
		<category><![CDATA[TV]]></category>

		<guid isPermaLink="false">http://www.malchia.com/wp/?p=164</guid>
		<description><![CDATA[Watching re-runs of first season episodes of Heroes, I was reminded of how much more engaging these earlier episodes are in comparison to the last two seasons. As a kid who grew up immersed in comic book mythology, the arrival of Heroes was like a wet dream. Although by no means perfect, season one was [...]<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.malchia.com/wp/2009/09/listen-to-your-fans-not-your-critics-another-lesson-from-heroes/' addthis:title='Listen to your fans, not your critics: another lesson from Heroes '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>]]></description>
			<content:encoded><![CDATA[<p>Watching re-runs of first season episodes of <em>Heroes</em>, I was reminded of how much more engaging these earlier episodes are in comparison to the last two seasons.</p>
<p>As a kid who grew up immersed in comic book mythology, the arrival of <em>Heroes</em> was like a wet dream. Although by no means perfect, season one was an adrenaline rush that gave viewers a huge pay off with every episode and won the show a fiercely devoted fan base. Everyone I knew either loved it or knew someone who did and were itching to watch it for themselves &#8211; it had that sort of buzz.</p>
<p>Then it all started to go wrong.</p>
<p><a href="http://nymag.com/images/2/daily/entertainment/07/05/22_heroes2.jpg"><img class="alignnone" src="http://nymag.com/images/2/daily/entertainment/07/05/22_heroes2.jpg" alt="" width="448" height="300" /></a></p>
<p><span id="more-164"></span>The last two seasons has seen the show fall apart spectacularly as it made ill-fated attempts to reinvent what was an already winning formula by introducing poorly developed characters and arcs, ill-advised love stories and nonsensical  twists. Even when they realised their mistake, every effort to revive the flagging interest of hardcore supporters only served to disillusion them further.</p>
<p>In contrast, other shows I am devoted to (such as <em>Supernatural</em>, <em>Dexter</em>, <em>Battlestar Galactica</em> and <em>Entourage</em>) have only got better and better partly because they have always remained true to the spirit of the show (or at least done a swift about face when they’ve got it wrong). Rather than get caught up trying to appease their critics, they have focused on engaging and inspiring their true fans. With each passing episode, their number of fans continues to grow as existing ones recruit more and more to the cause.</p>
<p>(On the flipside, former Heroes fanatics, me included, are probably more likely to discourage people from watching any episode from season two or three)</p>
<p>While this strategy has not necessarily translated to massive weekly audiences, what it has led to is a passionately engaged following that enthusiastically laps up each episode and any associated content.</p>
<p>Only listening to your critics and trying to please them does not necessarily mean that they will come around and love you. Even worse, you might end up losing those who do.</p>
<p>Instead, listen to your biggest fans. Understand why it is they love you and make sure you keep getting that right.</p>
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